Free Ground Shipping On All Orders $100 Or More!

FAQ

ONLINE EXCLUSIVES~SPECIAL ORDER~PRE-ORDER~OUT OF STOCK ITEMS~TRUNK SHOW/POP UP SHOPPING EXPERIENCE

Our unique curation of fine jewelry, fashion jewelry, clothing and accessories means we often have pieces made-to-order by our designers. 

Online Exclusives: We want to take  you beyond our brick and mortar store. These are items that we do not have in our brick and mortar store, however, we offer them exclusively online, just for you. These items will be special ordered for you. Payment is required at the time of placing the website exclusive order. The item will be delivered within the delivery window listed in the item description. Orders take approximately 4-8 weeks, please check the timeframe listed under the specific product details. Once we have the piece in-house, processing and delivery may take up to 2-5 days. Always be sure to check the estimated shipping date when you place your order.

Special Order:  If we order a piece in a different metal color, stone color, custom size, personalized (ie- all initial/monogram merchandise, merchandise containing numbers, monogrammed and engraved items), etc. Payment is required at the time of placing the special order. The item will be delivered within the delivery window listed in the item description. Orders take approximately 4-8 weeks, please check the timeframe listed under the specific product details. Once we have the piece in-house, processing and delivery may take up to 2-5 days. Always be sure to check the estimated shipping date when you place your order.

Pre-Order: A pre-order is an order you can place for an item that we do not have in stock at the present time, but by placing a pre-order it will be reserved for you as soon as it is in stock. The pre-order date is an estimate arrival time that they item should be delivered to us. We will order and reserve this item specifically for you. Payment is required at the time of placing the pre-order. The item will be delivered approximately within the delivery window listed in the item description.

Out Of Stock:  An item that is currently sold out, however, no worries, as it is still available to purchase! We can get this item in again just for you, which is considered a special order! Contact us and we will be more than happy to assist.

Trunk Show/Pop Up Shopping Experience: We love to bring to you new and exciting experiences and events from designers. These events are offered for a limited time and there will be exclusive merchandise for these events that we normally do not have in our brick and mortar store and may not have online. Payment is required at the time of placing the order. The item will be delivered within the window listed in the item description, if the item is listed as in stock, it will be delivered within the normal shipping timeframe.

Availability for each piece is noted within the product description page, so be sure to shop accordingly if you need something by a specific date.

Orders take approximately 4-8 weeks, please check the timeframe listed under the specific product details. Once we have the piece in-house, processing and delivery may take up to 2-5 days.

Always be sure to check the estimated shipping date when you place your order.

Please note that fabric, stone, metal swatches may vary from the actual item, due to the unique nature of our merchandise.

If you do need something by a specific date, please feel free to reach out to us via phone or email.

If you do not see exactly what you are looking for from a particular designer, please contact us and we can gladly assist in seeing if we can find you that exact item(s). 

phone: 1.844.729.2029, email: concierge@houseof29.com

GIFT CARDS TO HOUSE OF 29
Who does not love receiving a gift card? Gift cards to House of 29 can be purchased in the dollar denominations as listed in our Gift Card section and will be sent electronically. Gift cards can be redeemed by the recipient at the time of checkout by entering the gift card code in the box labelled 'Discount Code and Gift Card Code.'

Give your recipients the gift of selecting for themselves.