Customer Service Policy

Customer service is our top priority and here at House of 29. We love assisting our customers find just the right item for the right occasion and should something be out of stock and need to be re-ordered, please let us know so we can help to ensure that your order makes it to you by the date needed.

If you do not see exactly what you are looking for from a particular designer, please contact us, phone: 1.844.729.2029, email: concierge@houseof29.com, and,  we can gladly assist in seeing if we can find you that exact item(s).

We recognize the fact that by shopping online you do not have the same ability to touch, feel and try on items as you do in our brick and mortar store. Always feel free to call or email one of our associates who can assist. We are always happy to send additional images of products, additional selection of items and most importantly….help give styling advice, as that is what we are known for! We love personally shopping and personally styling for our customers.



Is your purchase a gift?

We offer COMPLIMENTARY GIFT WRAPPING! Should you want something gift wrapped on the cart page, be sure to check the box that states, 'would you like complimentary gift wrapping.' A drop down box will appear where you can write your personalized message for the recipient. We will be sure to include a note card with such message along with the gift.

Remember, We do not stop until we find your perfect want. Your 29.