Returns
RETURNS
We want you to love your purchases. If for any reason you are not satisfied, we offer exchanges or store credit, in the form of an electronic gift card, within 7 days of receipt of purchase. Merchandise must be received in its original condition, unused, undamaged, with tags attached. No refunds are provided.
Final sale items include: all sale items, made to order items, earrings used to pierce with during our Luxury Ear Piercing Events, items purchased that are part of a Pop-Up Event or Trunk Show.
Periodically, specifically during holiday times, return times may vary. Please inquire to see if this may be applicable; this and any extension of length of return time, must require written approval by House of 29.
All returns for store credit and exchanges require approval.
Store credits may be used towards purchases on houseof29.com or in our NY Brick & Mortar store.
To confirm if an item is final sale or can be returned please email concierge@houseof29.com.
HOW TO RETURN
All returns of merchandise purchased on this website require prior authorization. Please email concierge@houseof29.com to obtain a return authorization number.
This return authorization number, must be clearly listed on the outside of the package when returned.
All merchandise must be in its original condition, original tags, unworn. Original packaging and gift boxes must be included when returning merchandise.
In the case of merchandise returns, shipping charges will not be refunded, and the return shipping costs are the responsibility of the shipper, except in cases of mistakes by House of 29. All returns require prior email authorization and a return authorization number, which must be clearly listed on the outside of the package.
House of 29 cannot be responsible for return merchandise prior to our receipt. Please consider fully insuring your package and requiring a signature upon receipt. Items returned without authorization and void of a return authorization number will not be eligible for the exchange of store credit applicable to the amount of the original purchase. Refund or store credit will not be given for merchandise refused on delivery.
Once you have your return authorization number (be sure to write it on the outside of the box), please ship the package back to:
House of 29
39 South Greeley Ave
Chappaqua NY, 10514
914.861.2928
As always, feel free to call us and we will be more than happy to assist you in finding just the right item for your exchange/to use your store credit!
In the event that House of 29 receives the merchandise back and it is not in its original condition or form, or, it shows any wear and tear then House of 29 has the right to not issue a store credit. If the merchandise is not in its original form, then House of 29 has the right to charge the customer for a portion or all of the item.
House of 29 can choose this option, of not issuing the store credit, no or any other option that is legally available to me.
REFUND OF STORE CREDIT
The refund of store credit will be issued in the form of an electronic gift card within 2 business days, which is stored in our computer data base, of the individual who placed the original order. An email will be sent confirming the issuance of the store credit to the individual who placed the original order. This store credit may only be used by, or with the prior written authorization of, said individual.
The purchaser (and the recipient if different that the purchaser) will then receive an email confirming the application of the store credit to the purchasers account.
When using store credit, feel free to place your order via houseof29.com using your electronic gift card or place your order over the phone by calling us at 914.861.2928 Also feel free to contact us via email at concierge@houseof29.com and we will be more than happy to assist.
ORDER CANCELLATION POLICY
Once an order is placed and an order confirmation is generated an order is not able to be cancelled.